Built on Island-Hopping in Coron
Founded by Jeff, Psalms Travel Services is a local tour operator specializing in Coron, Palawan, in the Philippines. The company sells through its own branded website alongside international channels such as GetYourGuide and TripAdvisor, welcoming travelers from around the world.
Jeff lights up when he talks about the company's signature tour: "We focus on our current winning tour, offering free transfers, lunch included, and a visit to seven destinations here in Coron. That's what we've become known for."
With this signature island-hopping tour, Psalms Travel Services gradually built a name for itself in Coron and attracted a steady flow of travelers. But as guest numbers grew, Jeff began to face new challenges.
Off-Site, But in Control
Asked about his biggest challenge, Jeff says: "Finding the right team was the most difficult experience. I went through three different teams before I got to my current one." Early on, suppliers handled guides and pickups, and since the team isn't physically in Coron, Jeff had little control on the ground.
Meanwhile, demand grew fast, from four guests per shared tour to 40 at once, and late pickups became a problem he couldn't ignore. So Jeff built his own team of drivers and guides and trained them himself to make sure every tour runs his way.
As for capacity, rezio handles it. "All the bookings are based on rezio. If we have 100 slots, GetYourGuide recognizes that through rezio. rezio became our filter."
Why Choose the rezio Booking System?
Beyond tour operations, managing bookings was another test for Jeff. Psalms Travel Services takes bookings from many sources: GetYourGuide, TripAdvisor, and Google, as well as social channels like Facebook. But as Jeff admits, "It's too exhausting to answer every question in Messenger. Travelers have a lot of inquiries." A booking website with clear tour descriptions, by contrast, can close the sale on its own and cut down the back-and-forth.
He has also noticed that whether a website converts comes down to how clear its booking instructions are. "Every time a person visits your website, every second counts. The moment they find your website difficult to book, you lose them. So it comes down to how I manage rezio, making it seamless for customers to book through my website." On the back end, he can see all bookings instantly just by switching the booking view.
What rezio Changed: Building a Brand and Taking Control of the Product
More than a year after adopting rezio, Jeff says the most important gain has been having a website of his own. "It's the main place where we get to practice creating our own brand. If travelers book through our website, they recognize ours."
While OTA platforms come with their own terms and conditions, a website built with rezio lets operators design products entirely around their own needs. "With rezio, I can fully customize the activity, change the itinerary and set the terms and conditions, because that's our website. It's up to us."
An Easy Start and a Creative Spark
"It's user-friendly. Even without training, you'll be able to navigate through it," Jeff says. His staff already knew how to use GetYourGuide, and things like the booking calendar work the same way in rezio, so the team adapted to the system quickly.
For Jeff himself, the unexpected reward has been finding joy in running the business. His favorite feature is creating new activities: "It's like my brain dump. I can publish as many as I can." He adds with a laugh: "I didn't know I was a creative person until we started this website."
Key Takeaways: Visuals, Clarity, and Every Review
When it comes to running the website, Jeff sums it up in three points: is it visually appealing, is it clear what you're selling, and are you addressing every review.
Beyond the website itself, the team puts the website link everywhere they can, including social media profiles, emails, and replies to inquiries, and ends posts with a reminder that travelers can book directly through the website. That way, travelers on social media can always find where to book.
What Is It Like Working with the rezio Team?
Jeff speaks highly of working with rezio: "You're very humble and sweet, you offer assistance to the best of your ability, you invest a lot of time to help us, and you're very fast to act."
He also points out that rezio keeps sharing ways to help each member grow: "Interviewing your members and showcasing people who achieve their goals through rezio is a great thing."
By managing OTA capacity in one place and building its own branded booking website with rezio, Psalms Travel Services keeps its tour design and service quality in its own hands, showing what brand-building can look like for a local tour operator.
Want to see the website Psalms Travel Services built with rezio? Visit https://psalmstravel.rezio.shop/en-US
If you'd like to do the same as Psalms Travel Services, connecting multiple sales channels and building your own brand with a professional online booking website and order management tools, rezio can help you get there. Get in touch with us to learn how rezio, the booking system built for tour and activity operators, can help grow your business!